How to Use Knowledge Bases
Step-by-step guide to using the Knowledge System in your workflows.
Getting Started
- Navigate to the Knowledge System from your dashboard
- Create a new knowledge base or select an existing one
- Add knowledge items through the interface or API
- Reference knowledge items in your agent workflows
- Monitor usage and performance
Creating Knowledge Items
Knowledge items can be created in multiple ways:
- Manual creation through the UI
- Bulk import from files or APIs
- Automatic generation from agent interactions
- Conversion from summaries or reports
Best Practices
- Keep knowledge items focused and atomic
- Use clear, descriptive titles and metadata
- Update knowledge regularly
- Archive outdated information
- Link related knowledge items